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San Pablo City District Hospital

Patients Guide

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

       All patients regardless of age, ethnicity, social, cultural, psychological and physical orientation shall be treated with respect and dignity at an environment where privacy and dignity as human beings are aptly protected. Patients entitled to confidentiality on health records. However, NOD’s in bound to disclose information to the patient’s Attending Physician regarding his/her health condition during period of confinement.
  • The NOD is obliged to carry out and enhance the policy throughout the shift.
  • Patients deserve health care in an environment that respects their values, beliefs and persuasions.
  •  Patients and their relatives are accorded with respect at all times in the same manner that staff may ask patients and their relatives to grant them reciprocal dealings.
  • Staff relate with patients in a manner that respects individualities, abilities and preferences. Staff should determine how each patient would like to be addressed.
  • PPL SPC staff shall maintain high level of professionalism in their dealings with patient. They are discouraged from engaging patient relatives to personal lives.
  •  Visitors may only access records with prior consent of the patient.
  • Patients upon request may have their diagnosis, care and treatment explained in ways readily comprehensible.
  • Information about diagnosis and care will be shared with patients or their relatives if the patient agrees or is unable, by reason of physical or mental illness, to make a reasoned and informed decision.
  • PPL SPC respects patient’s religious and cultural beliefs. Holy mass for Catholics is celebrated twice a month (1st Friday and 2nd Wednesday). If patients or relatives need spiritual guidance; they may invite a priest or religious minister.
Right to Care
 
The patient is entitled to considerate and respectful care.
The Hospital shall abide by a request for services.
The patient has the right to uninterrupted medical care.
 
Right to Consent
 
      Consent must be obtained, whenever possible, from an authorized representative.
When no representative is available and medical intervention is urgently needed, consent of the patient may be presumed except when patient had previously expressed objection to such type of intervention.
If patient is minor or incompetent, consent by a representative is required. The patient must normally be involved in decision making whenever possible.
In case of emergency, the physician will act in the patient’s best interest.
Diagnostic procedures or treatment against patients may be preserved conformably with principles of medical ethics.
 
Right of freedom of choice

        The Hospital respects the patient’s rights to choose freely his health service institution regardless of whether that is based in the private or public sector. The patient may ask for the opinion of another physician at any stage.

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Contracts of Admission/Confinement
 
            Relative/patient is interviewed at Admitting Section regarding personal data, duties, rights, and privileges of clients. Consent for admission and management is done in this area. Wristbands shall be provided for identification of each client.
 
Deposits
  • No deposit is required for Admission.
Firearms and Deadly Weapons
  •  Firearms and deadly weapons are strictly prohibited in the hospital premises. Otherwise, firearms should be deposited in the security guard posts.
 
Smoking
  •  The hospital compound is a smoke-free zone in compliance with RA 9211 (Tobacco Act 2003).
 
Philhealth
  • Upon admission the client shall advise the Admitting Section if he/she is a Philhealth member. Form is available at the Billing Section. He/she shall submit the accomplished form to avail the Philhealth benefits. For further inquiries please visit the Administrative Office
Valuables
  • The hospital encourages clients to leave their valuables at home .Admitted patients are requested to remove their jewelries prior to admission .Relatives tasked to keep patient’s personal belongings will sign acknowledgement receipt thereof in the nurses logbook (miscellaneous) or will be made to sign in patient’s chart.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
For nurses’ assistance, you may go to the nurses’ station
Companions
 
Only one watcher is allowed to accompany the ward patient. For OB surgical patients, no visitors are allowed for rooming of newly born infants. In the OB ward, only one female companion is permitted to stay for caesarian cases except the husband when the patient is seriously ill.
Dietary and Food Service
 
Professional dieticians are in charge of patient’s meal. Special diets are served per prescription of attending physicians. Meals are delivered on the following schedule:
  • Breakfast
  • Lunch
  • Dinner

Delivery of Food from External Sources

For security reasons, delivery of ordered food from external sources is not allowed directly to patient’s room. Relatives of patients shall get the deliveries from the security desk
Inquiries and Concerns
 
All inquiries and concerns are channeled to the Head Nurse or Nurse Supervisor only.
Notices

Notices such as “No Visitor” “Don’t Disturb”, and others may be hung outside the door upon doctor’s orders.
Personal Appliances

Only electric fans may be brought in by relatives. Corresponding charges apply.

WASTE MANAGEMENT
 
            The hospital complies with the policy on waste disposal management. Non-biodegradable wastes like plastics and bottles should be deposited in BLACK trash bins. Biodegradable wastes such as leftover food. Wet waste should be placed in GREEN trash bins while infectious wastes like soiled/bloodied bandages should be placed in YELLOW trash bins.
TELEPHONE SERVICE
 
Patients may use the payphone outside the OPD section for personal/outside calls.
VISITING HOURS
 
Visiting Hours will be from 3:00-5:00 PM, Monday to Sunday. For health reasons, only children ages 13 years and above may be allowed to visit their sick relatives.
HOUSEKEEPING
 
Linens will be provided upon admission when available.
EMERGENCIES
 
In case of fire, earthquakes, etc. Stay in your room and wait for further information. Refer to floor plan to locate the nearest emergency exits and fire extinguishers.

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  • The doctor’s order for discharge of the patient is written on the patient’s chart. If a patient intends to be discharged against or without the doctor’s advice, he/she shall write in the chart his/her desire to be sent home against doctor’s advice and frees the hospital and hospital staff from any obligation that may arise from his/her decision. The nurse on duty shall be responsible for explaining this to the patient.
  • Patients sent home by doctors will receive home instructions from the   nurse on duty. NOD shall be responsible for explaining instructions regarding medicines, diet   and follow-up and other special instructions.
  • If patient is for discharge , clearance forms will be filled up by NOD , written on the logbook by the nurse attendant and given to the relatives to be brought to the different departments for clearance .Charts are then brought to the accounting office for billing .Once clearance forms are accomplished this is also brought to the accounting office .Relatives then will be advised to come back at a specified time for total billing .
  • For OB GYNE cases, clearance shall also be brought to the personnel in charge of the birth certificate to check for any wrong entries in the birth certificate prior to discharge.
  • Other patients are on waiting list for admission. The hospital therefore encourages prompt settlement of the patient’s account once advised to go home.
  • Those with incomplete philhealth requirements will initially pay the total bill and shall be given a week to complete the requirements. Upon completion of the Requirements, deposit will be returned and given the corresponding Official Receipt.
  • For those who cannot immediately settle the hospital bills,they shall be asked to execute a promissory note depending on the amount due. They maybe also be provided necessary documents to be used for assistance of PCSO or other government agencies to settle their bill.
  • For relatives of patient who die and can’t immediately pay the bill, the cadaver shall be released even without payment. The death certificate however may not be released until the bill has been fully settled.
 
SETTLEMENT OF ACCOUNTS
 
Accounts may be settled at the billing section on the following schedules:
 
Monday –Friday                8 am -5 pm
Saturdays                         9 am -11 am          
Sundays and holidays
 
 
Beyond office hours, patients may opt to settle their bills at the pharmacy.

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