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MISO and LPCC develop medical mission queuing system

Management Information Systems Office
November 23, 2017

The Management Information Systems Office (MISO) and the Laguna Provincial Chest Center (LPCC) worked together in developing a queuing system for LPCC’s medical mission.

LPCC regularly conducts medical missions around the province of Laguna to serve its constituents and give free medical consultations near their areas. They provide medical services such as free diabetes consultation and medicines, skin consultations, and laboratory exams.

With the free medical services, numbers of attendees were expected to be huge which may result to uncontrollable crowd, a kind of scenario that LPCC is trying to avoid so they worked together with MISO and came up with the idea of developing a queuing system that will organize the flow of the event and make the experience of the constituents comfortable.

On Wednesday, November 15, the initial launching of the system was conducted at LPCC’s RH-Community Diabetic Clinic in Calamba City, Laguna.

The Medical Mission Queuing System is designed to designate a number to a client as reference to any service that he wants to avail. The client needs to register and get his number first. He will then sits and wait at a designated area until his number is called. A huge central monitor will display the number/(s) of the client/(s) under the service he wants to undergo. This is the only time that the client would walk up to the service area to be served immediately.

This way, LPCC has eliminated the forming of long queues for waiting clients. They just have to stay in the waiting area and wait for their turn. They also have a more organized flow resulting in faster queuing.

MISO, LPCC and the Provincial Government of Laguna headed by Governor Ramil L. Hernandez are using Information Technology as part of the services of the provincial government for a more effective and efficient public service to its constituents.