Social Welfare and Development Office - Arta


Extend Financial Assistance to Individuals and Families in Crisis Situation (AICS)


No.
Steps
Time
Person to approach


1.
Request for the Service
2 minutes
Mr. Ivan Randolph J. Ambrosio Encoder
1.1
Conduct checking of registry of clients to know whether new or old.


2.
Intake interview
10 minutes
Interviewer
2.1
Answer questions honestly during interview -Conduct interview of clients
Mr. Leody Almanza Ms. Margli Guevarra Mr. Romeo Arturo Ms. Imelda Isureta Mr. Glen Alagon Mr. Fritz Buensalida
2.2
Submit Documents -Review and evaluate documents submitted
5 minutes
Mr. Leody Almanza Ms. Margli Guevarra Mr. Romeo Arturo Ms. Imelda Isureta Mr. Glen Alagon Mr. Fritz Buensalida


3.
a) Division Head recommends the application. b) PSWDO approved the application.
2 minutes
Mr. Ernesto M. Montecilo PSWDO


4.
Certificate of Eligibility will be issued
2 minutes
Mr. Rosauro Joven Administrative Officer III


5.
Encoding /recording of clients received assistance.
1 minute
Mr. Ivan Randolph J. Ambrosio Encoder


6.
Release of Financial Assistance
1 minute
Mr. Rosauro Joven Administrative Officer III

Provide Health Access Cards or "E.R." Orange Card


No.
Steps
Time
Person to approach


1.
Releasing of ID Card and Orientation of the Card.
2 minutes
Ms. Cherry Almonte SWO I Mr. Laurence Arnuco SWA


2.
Application and Assessment of Applicants
10 minutes
Ms. Marita Barcia Division Head Ms. Cherry Almonte SWO I Mr. Romano Aliwalas SWO I
2.1
Interview of applicants and validation of information.
2.2
Screening and checking of requirements if application is approved.


3.
Printing
5 minutes
Mr. Modjie Abadier SWA Aide


4.
Encoding
2 minutes
Mr. Laurence Arnuco SWA


5.
Consolidation of Forms and filling of forms
5 minutes
Ms. Cherry Almonte SWO I


6.
To use the card, Issuance of Certification of Membership Signed by PSWDO.
1 minute
Mr. Ernesto M. Montecillo PSWDO

Manage Rehabilitation Services for Women and Children in Need of Special Protection


No.
Steps
Time
Person to approach


1.
Request for the Service
1.1
Answer questions honestly during interview
1.2
Conduct interviewing and assessing of clients eligibility for admission.
30 minutes
Ms. Erlinda Sune Ms Heidi De Goma


2.
Submit Documents
2.1
Client admitted upon evaluation of eligibility.Documents submitted will be evaluated.
6 months- 1 year
Ms. Marife Velina Ms Heidi De Goma
2.2
Provision of Rehabilitation services o Social services o Psychological services o Homelife services o Health Service
(may vary depending on client’s rehabilitation progress)
Ms. Denise Napiza Ms Marife Velina Ms. Imelda Sawali Ms.Evangeline Monebit Ms. Ana Baret Ms. Glenda Relova

Manage Rehabilitation Services for Drug Dependents


No.
Steps
Time
Person to approach


1.
Request for the Service
30 minutes
Mr. Ramon Cambel Ms. Nancy Castillo
1.1
Answer questions honestly during interview


2.
Submit Documents
30 minutes
Mr. Ramon Cambel Ms. Erlinda Sune
2.1
Documents submitted will be evaluated.
2.2
Client admitted upon evaluation of eligibility.


3.
Provision of Rehabilitation services
6 months-1year(may vary depending on client’s rehabilitation progress)
3.1
Head of Office approves clients admission for drug rehabilitation services
Mr. Ramon Cambel
3.2
Psychological
Mr. Anthony Vertucio
3.3
Social
Mr. Ramon Cambel
3.4
Homelife services.
Mr. Mandy Baret Mr. Juan Monleon Mr. Ramon Agudo Mr. Cesar Jay Batangantang Mr. Pedrito Brul
3.5
Health services
Mr. Anthony Vertucio

Provide Skills Development Training of Manpower


No.
Steps
Time
Person to approach


1.
Request for the Service
5 minutes
Ms. Luvy Pasahol
1.1
Answer questions honestly during interview.


2.
Submit Application Form (filled-up).
5 minutes
Ms. Luvy Pasahol


3.
Actual Training
3.1
Client could start upon application for actual training if one desired. This training is everyday admission.
5-10 days (may vary depending on the type of training and request of clients)
Ms. Luvy Pasahol
3.2
Industrial sewing machine operation training
3.3
Food processing

Assessment of Minor’s travelling abroad


No.
Steps
Time
Person to approach


1.
Request for the Service
Mr. Romeo D.V. Panisales, Jr.
1.1
Give accurate information
1.2
Client will be interviewed
DSWD Operation Division Ms. Eva Panganiban


2.
Submit Documents
2.1
Documents will be assessed.

Provide Assistance to Disaster Victims


No.
Steps
Time
Person to approach


1.
Request for the Service
24 hour during natural disaster operation
Mr. D. V. Panisales Mr. Rossel Gabinete or Officer on duty
1.1
Baseline information gathering will be conducted.


2.
Submit Disaster Report
do


3.
Take instruction on how to get assistance.
MSWDO and PSWDO.
3.1
Food assistance
3.2
Core Shelter Assistance

Provide Assistance to Children and Women in difficult circumstances. (Rape and other forms of maltreatment and abuses)


No.
Steps
Time
Person to approach


1.
Request for the Service


2.
Interview
2.1
Give accurate information. Case will be assessed.
1 hour
Ms. Marita Barcia


3.
Coordination LGUs/agencies
1 hour
Ms. Marita Barcia


4.
Home visit
4.1
Be present to give collateral information.
1 hour
Ms. Marita Barcia


5.
Client Diagnosis
2 hours
Ms. Marita Barcia


6.
Treatment
6.1
Take counseling interventions
1 hour
Ms. Marita Barcia


7.
Testify in Court
1 hour


8.
Rehabilitation
6 months – 1 year ( may vary depending on progress of client)

Conduct assessment for registration of NGOs, POs as Social Welfare and Development Agency


No.
Steps
Time
Person to approach


1.
Request for the Service
1.1
Give accurate information.
30 minutes
Ms. Felicitas Brion


2.
Assessment
2.1
Submit Documents
30 minutes
Ms. Felicitas Brion


3.
Agency Visit
3.1
Be present during visitation/inspection.
1 hour
Ms. Felicitas Brion
3.2
Preparation of Assessment report
1 hour
Ms. Felicitas Brion
3.3
Issuance of Certificate of Registration
5-10 days
DSWD Region IV Standard Unit
3.4
Wait for the notice of release of Certificate of Registration