Provincial Health Office - Arta


Allocate and distribute vaccines and medicines to rural health units


No.
Steps
Time
Person to approach


1.
Submit the letter request to the Program Coordinator
2 minutes
Assigned Program Coordinators


2.
Proceed to the Provincial Health Office and coordinate with the Administraive Assistant (for medicines) or Provincial Cold Chain Manager (for vaccines) regarding the request
1 minute
Eliezer R. Titan, Jr., Administraive Assistant II


3.
Fill-up the RIS
1 minute
Dennis C. Ambrosio, Jr., Provincial Cold Chain Manager


4.
Proceed to Supply Officer
3 minutes
Lilibeth R. Tongco Supply Officer II
4.1
The Supply Officer will sign and return RIS
3 minutes


5.
Proceed to PHO Head
5.1
The PHO Head will sign and return RIS
3 minutes
Dr. Ronaldo A. Catindig Provincial Health Officer I


6.
Submit RIS to the Administrative Assistant or the Provincial Cold Chain Manager
3 minutes
Eliezer R. Titan, Jr., Administraive Assistant II
6.1
The Administrative Assistant or the Provincial Cold Chain Manager will receive the RIS and prepare the vaccines and medicines requested
5-10 minutes
Dennis C. Ambrosio, Jr., Provincial Cold Chain Manager


7.
Claim the requested vaccines and medicines.

Allocate and distribute rabies vaccines to: a) 15 animal bite treatment centers; b) 8 district hospitals; c) 7 rural health units d. Animal bite cases of Laguna Provincial Hospital (For Health Facilities)


No.
Steps
Time
Person to approach


1.
Submit RIS to Midwife IV
1.1
The Midwife IV will receive the RIS and prepare the rabies vaccines requested
5-10 minutes
2 minutes 2 minutes 2 minutes 1 minute 3 minutes 2 minutes 2 minutes 5-10 minutes 2 minutes 2 minutes 1 minute 5 minutes 1 minute 5 minutes Roberta C. Espolong Midwife IV Roberta C. Espolong Midwife IV Roberta C. Espolong Midwife IV Roberta C. Espolong Midwife IV Dr. Ronaldo A. Catindig Provincial Health Officer I Roberta C. Espolong Midwife IV Henry A. Tadle Nurse I Henry A. Tadle Nurse I Henry A. Tadle Nurse I


2.
Return RIS to Midwife IV
2.1
The Midwife IV will sign and return RIS
2 minutes
Roberta C. Espolong Midwife IV


3.
Notify the Program Coordinator of the date and time of collection through phone call (for health facilities)
2 minutes
3.1
The Program Coordinator will check his/her records for the availbility of vaccines and set the schedule of collection
2 minutes
Roberta C. Espolong Midwife IV


4.
Proceed to the Provincial Health Office and coordinate with Midwife IV regarding the request.
2 minutes
Roberta C. Espolong Midwife IV
4.1
The Midwife IV will issue Requisition and Issue slip to the client.
1 minute
Roberta C. Espolong Midwife IV


5.
Fill-up the RIS
3 minutes


6.
5. Proceed to PHO Head
6.1
The PHO Head will sign and return RIS
2 minutes
Dr. Ronaldo A. Catindig Provincial Health Officer I


7.
Claim the requested vaccines and medicines.

Allocate and distribute rabies vaccines to: a) 15 animal bite treatment centers; b) 8 district hospitals; c) 7 rural health units d. Animal bite cases of Laguna Provincial Hospital (For Animal Bite Cases)


No.
Steps
Time
Person to approach


1.
Proceed to Provincial Health Office building
2 minutes
Henry A. Tadle Nurse I
1.1
The Nurse will check the availability of vaccines
2 minutes


2.
Submit rabies prophylaxis schedule card (for animal bite cases)
1 minute
2.1
The Nurse will record the name of the patient in the logbook, return the card and prepare the vaccine requested
5 minutes
Henry A. Tadle Nurse I


3.
Claim the requested vaccine and follow advice of Nurse
1 minute
3.1
The Nurse will advice patient to observe the biting animal and to complete the regimen for 14 days.
5 minutes
Henry A. Tadle Nurse I


4.
Proceed to LPH/ Out patient department or emergency room

Conduct water bacteriology and physical and chemical analysis and malarial blood smear


No.
Steps
Time
Person to approach


1.
Submit letter of request to PHO I or Engineer III
1.1
The PHO I or Engineer III will sign and return letter
3 minutes
Ronaldo A. Catindig PHO I


2.
Go to water testing laboratory
Virginia L. Fabros Engineer III


3.
Submit approved letter of request to Med. Tech. or Administrative Aide I
2 minutes
3.1
Med. Tech or AAI will receive request, and inform the client to follow up the result after 5 days
5 minutes
Susana K. Magdirila Administrative Aide I Rafaela D. Trinidad Job Order (Med. Tech.)

Conduct medical examination to victims of sexual and physical abuse (domestic violence)


No.
Steps
Time
Person to approach


1.
Submit PNP letter request to head of office
5 minutes
Judy A. Rondilla, PHO II Ronaldo A. Catindig, PHO I Rene P. Bagamasbad, PHO I Chief of Hospital Ignacia M. Flores, Chief of Clinics
1.1
Head of office will sign and return letter of request


2.
Go to STAR Room and submit letter of request
5 minutes
Katherine L. Cataquiz Laborer I
2.1
Clerk (Laborer I) will receive the letter and inform Nurse and doctor on duty regarding the patient
5 minutes
Katherine L. Cataquiz Laborer I


3.
Approach Nurse
20 minutes
Myrla T. Pacia, Nurse Katherine L. Cataquiz, Laborer I


4.
Parent or legal guardian will sign consent for examination and return to clerk
1 minute


5.
Approach OB Gyne on duty for physical and internal examination
30 minutes
5.1
OB Gyne on duty will conduct physical examination OB Gyne on duty will collect specimen and give to UW II
OB Gyne resident Emily T. Garcia Utility Worker II
5.2
UW II will submit specimen to Lab for evaluation


6.
Approach Psychologist for interview
30 minutes
6.1
Psychologist will interview and evaluate the condition of the victim. In case the victim needs further evaluation, the patient will be referred to other agencies concerned.
Ma. Melissa M. Estrosa, Psychologist Emily T. Garcia Utility Worker II


7.
Wait for medical certificate
7.1
Clerk will process medical certificate , OB Gyne will sign medical certificate and return to clerk
20 minutes
OB Gyne resident Katherine L. Cataquiz, Administrative Aide I


8.
Claim copy of medical certificate

Conduct medical examination to drug dependents


No.
Steps
Time
Person to approach


1.
Claim medical certificate
Katherine L. Cataquiz (Clerk) Laborer I


2.
Go to PHO I for physical examination
20 minutes
Ronaldo A. Catindig PHO I


3.
Wait for medical certificate
10 minutes
3.1
Clerk will prepare the medical certificate


4.
Approach AAI for interview
4.1
AAI will interview and evaluate the condition of the client
15 minutes
Ma. Melissa M. Estrosa, Administrative Aide I


5.
Submit laboratory results to STAR Room
5.1
The nurse will receive the result and write the result at the back of the medical examination report *The Nurse will get the blood pressure of the patient
10 minutes
Myrla T. Pacia Nurse

Provision of Out-Patient Treatment (Out-Patient Department-OPD)


No.
Steps
Time
Person to approach


1.
Registration
5 minutes
Nursing Attendant OPD Clerk


2.
Undergo Vital Sign Recording
10 minutes
Nurse Nursing Attendant
2.1
Nursing Attendant will take patient’s BP, height, weight, temperature


3.
Undergo Physician Assessment
15 minutes
Physician

Provision of Ancillary Service


No.
Steps
Time
Person to approach


1.
Request for the service
5 minutes
1.1
Submit Physician’s Request for diagnostic procedure.
Nurse Nursing Attendant


2.
Undergo Diagnostic Procedures
25 minutes (may vary according to diagnostic procedure)
2.1
Proceed to the appropriate diagnostic department
Medical Technologist Radiology Technician

Provision of Socialized/Discounted Payment of Hospital Bills


No.
Steps
Time
Person to approach


1.
Submit the following documents:
15 minutes
Medical Social Worker
1.1
Interview Form
1.2
Charge Slip
1.3
Other supporting docs
1.4
Patient will be classified; PHIC patients


2.
Approval by authorized person
5 minutes
Chief of Hospital/ Authorized Representative


3.
Present referral/discount slip to the hospital cashier
5 minutes
3.1
Assistance/referral will be rendered according to need.

Issuance of Medical Certificate/ Clinical Abstract


No.
Steps
Time
Person to approach


1.
Request for the Service
10 minutes
Medical Records Clerk


2.
Release of Medical Records
20 minutes
Nurse Doctor
2.1
Wait for the updated medical records to be signed by the attending physician.

Issuance of Birth/Death Certificate


No.
Steps
Time
Person to approach


1.
Request for the Service
20 minutes
Clerk Nurse
1.1
Fill-up Patient’s Request Form
1.2
Interview for validation


2.
Wait for the Certificate/Document Requested
30 minutes

Issuance of Clinical Abstract and Medico-legal Certificate


No.
Steps
Time
Person to approach


1.
Request for the Service
5 minutes
Nurse Nursing Attendant
1.1
Accomplish Patient’s Request Form
Physician


2.
Wait for the Preparation of the Certificate requested
25 minutes
2.1
Patients Record will be retrieved and evaluated

Provision of Emergency Treatment


No.
Steps
Time
Person to approach


1.
Register to the Front Desk
1.1
Patient’s information and vital signs will be taken. Patient will be given initial treatment while further diagnostic procedures are made.
15 minutes
Clerk Nurse Nursing Attendant Physician Utility Worker

Admission of In-Patients


No.
Steps
Time
Person to approach


1.
Request for the Service
1 hour (may vary)
Admitting Clerk Nursing Aide or Orderly
1.1
Register to the Admitting Section
1.2
Sign Consent Form
1.3
Check availability of rooms/ room preparation


2.
Proceed to the Room desired/available
5 minutes
2.1
Upon notification of Nurse, patient will be promptly assisted to the room.