Environment and Natural Resources Office - Arta


Act on citizen's complaint relative to Air, land or water pollution

Scope: Received and acted on citizens complaint pertaining to air, land or water pollution Objective: To solve citizen’s complaint by providing adequate solution to prevent pollution. Limitation : Compromise agreement to both parties

No.
Steps
Time
Person to approach


1.
Prepare Technical Conference report, oted by Dept. Head and endorse to the Governor.
30 minutes
Mr. Gilbert G. Lozada OIC-ENRO For. Ricarte J. Castillo Div. Head-WPCD


2.
Review, evaluate and assess the complaint. Affix notation.
5 minutes
Mr. Gilbert G. Lozada OIC-ENRO


3.
Evaluate the complaint and schedule investigation. Inform Client of investigation schedule and date of the result of the investigation.
10 minutes
For. Ricarte J. Castillo Div. Head-WPCD


4.
Submit complaint letter including pictures and supporting documents. Receive and record the complaint.
10 minutes
Ms. Evangeline N. Matienzo

Issuance of Permit to Cut/trim

Issuance to permit to cut and permit to trim for trees, plants and other vegetation in both public and private lots within the Province of Laguna under Provincial Board Resolution No. 72, S-2005 in line with Presidential Decree 953. To create awareness on existing forest policies and importance of trees and other vegetation.

No.
Steps
Time
Person to approach


1.
Submit letter request for permit to cut.
5 minutes
Ms.Raquel H. Constantino


2.
Follow-up status of request, submit required documents and know the schedule of inspection.
15 minutes
Mr. Ricardo F. Trinos Department Head


3.
Participate in the inspection of trees requested to be cut.
1 day
Mr. Ricarte J. Castillo Division Chief Mr. Israel Ricardo Somera Forest Ranger Mr. Erick Flores Laborer


4.
Receive permit to cut/trim
5 minutes
Ms.Raquel H. Constantino


5.
Inform client on when they will came back for follow or update.

Approve/Disapprove request for seedlings for tree planting activity

Distribution of Seedlings intended for tree planting and growing activities to be conducted within identified National Greening Program site, forest lands, public open spaces, river banks and other suitable public lands.

No.
Steps
Time
Person to approach


1.
Submit the letter request for seedlings.
5 minutes
Ms.Evangeline N. Matienzo


2.
Follow-up status of request, and know the schedule of on-site assessment of proposed tree planting site.
15 minutes
For. Arlyn M. Baldovino Div. Head-FWRMD
2.1
Inform the client on the schedule the on-site assessment of proposed tree planting site and when they will be back for follow-up.

Issue of Governor's Clearance for Land Development Project through Provincial Mining and Regulatory

Receive and Process application of any qualified person applying for a Quarry Permit with the Provincial Governor trough the Provincial Mining Regulatory Board and PG-ENRO for the extraction, removal and disposition of quarry resources in private and/or public lands covering an area of not more that five (5) hectares for a term of (5) five years.

No.
Steps
Time
Person to approach


1.
Submit application letter with attached clearance & other mandatory requirements for a quarry permit.
5 minutes
Ms. Evangeline N. Matienzo Mr. Gilbert G. Lozada OIC-ENRO Ms. Romana O. Brinas Mr. Porfirio T. Briones Jr. Mr. Edilberto R. Dawinan Mr. Gilbert G. Lozada OIC-ENRO Mr. Isidro L. Mercado, PhD. PMRB Chairman

Countersign Delivery Receipt (DR) issued by the PTO to the quarry permittee

Received & record delivery receipt issued by the PTO to the quarry permitteee and countersign by the PG-ENRO and /or PMRB Chariman at the back of the white page or the original copy of DR.

No.
Steps
Time
Person to approach


1.
Submit delivery receipt with Provincial Treasurer countersigned & copy of quarry permit.
1.1
Countersign white page of DR in behalf of the PG-ENRO & indicate the date of countersigning.
2 hours
Mr. Porfirio T. Briones Mr. Eriberto R. Dawinan Ms. Romana O. Brinas Mr. Salvador U. Napiza, Jr.
1.2
Received & record control number of DR
15 minutes
Mr. Eriberto R. Dawinan
1.3
Authorized staff under Mines section to countersign delivery receipt in his behalf.
5 minutes
Mr. Gilbert G, Lozada OIC-ENRO
1.4
Release delivery receipt
5 minutes
Mr. Eriberto R. Dawinan


2.
Receive delivery receipt

Facilitate request of LGU's, schools, P.O's & other agencies/offices for filling/earth materials.

Scope: Process request of LGU's, schools, POs & other agencies/offices for filling/eart materials as donation of quarry permittee in Laguna as part of their Social Development Management Program (SDMP). Limitation : Good for filling materials only. Objective : To aid/support development projects of different LGUs, schools, POS, & other offices/agencies.

No.
Steps
Time
Person to approach


1.
Submit letter of request/resolution including pictures of site.
5 minutes
Ms. Evangeline N. Matienzo


2.
Inform the client on the schedule of the conduct, inspection and evaluation.
15 minutes
Mr. Gilbert G. Lozada OIC-ENRO Ms. Romana O. Brinas Mr. Porfirio T. Briones, Jr. Mr. Eriberto R. Dawinan Mr. Salvador U. Napiza, Jr Ms. Romana O. Brinas Mr. Porfirio T. Briones, Jr. Mr. Eriberto R. Dawinan Mr. Salvador U. Napiza, Jr

Resolution of complaints and issue on improper wastes disposal, odor, noise and other types of muisa

This covers all complaints on improper wastes disposal and other forms of nuisances under the jurisdiction of Local Government Units (LGU) such noise and odor.

No.
Steps
Time
Person to approach


1.
Monitor compliance of the reespondent
1 day
For. Ricarte J. Castillo Mr. Fortunato Q. Cabansay


2.
Draft and submit report to the Governor noted by the Department Head.


3.
Draft and send letter to respondent
3.1
The letter contains recommendations to address the nuisance complained of
30 minutes
For. Ricarte J. Castillo Mr. Fortunato Q. Cabansay


4.
Verify and investigate complaints and issues.
4.1
Assigned technical personnel will curse the preparation of travel order and conduct on-site verification and investigation in coordination with the concerned Barangay Council and/or Municipal Government thru MENRO/CENRO.
1 day
For. Ricarte J. Castillo Ms. Mary Bernadette Y. Bael Mr. Fortunato Q. Cabansay Mr.Israel Ricardo A. Somera


5.
Review and approval of the request
5.1
Inform the caomplainant on the schedule of the investigation.
5.2
The Department Head will review and place marginal note on the request letter addressed to the technical staff who will investigate the issue or complaint.
15 minutes
Mr. Gilbert G. Lozada OIC-ENRO


6.
Request for the service
3 minutes
Ms. Evangeline N. Matienzo
6.1
Written request will be recorded and forwarded to the Department Head.


7.
Endorse the complaint together with the report to DENR.
1 hour
For. Ricarte J. Castillo Mr. Gilbert G. Lozada
7.1
In the event when the issue is not settled.